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REPAIR CENTRE
The Laptop Factory Outlet's qualified engineers are expert at component
level main board repairs, LCD repairs, data recovery and other software
and hardware faults. We are also one of the leading laptop repair
companies in LCD repairs and replacements.
All repairs are done at the component level and we do not simply order
new boards and parts (Like other service guys); we actually fix the problem on the
circuit board. That's why we have such competitive prices. We use the
latest modern test equipment in order to diagnose and repair your
laptop. We are trained and follow appropriate ESD practices and
procedures. Don't pay top dollar for repair to name brand corporations,
check our reasonable & competitive prices. Please call us for a free
quote.
We repair all types of LCD problems including no backlight, no image,
dim or faint LCD and distorted display. If you have a cracked LCD
or otherwise need a new one, we can order fit it for you.
TECHNICAL SUPPORT
We offer
technical support to all our existing customers of the Laptop Factory
Outlet.
You can contact our technical
support team by telephone:
(02) 9892 0000 (please press 2 at the menu)
Please keep in mind that our
sales and accounts teams do not receive technical support enquiries, so
please dial 2 at the menu.
Our friendly and helpful staff
of technicians will answer your telephone call, and should we not have
an immediate answer to your issue, we will take down your details and
chase up your enquiry in a timely fashion.
Alternatively you can email
us:
service@lfo.com.au
Email is beneficial because it
allows us to chase up your enquiry within our busy timeframe, while also
allowing you to send us detailed information.
BOOK IN A JOB - CHECK THE
STATUS
To book in a job, you will
need to pop into one of our outlets and drop your computer equipment
off.
Generally you will only need
to drop off your laptop or desktop tower only, but please bring all of
your equipment in case our technicians need to inspect all parts.
When you book in a job with
us, you are given a REPAIR SHEET, please keep this repair sheet as your
proof of repair as we do not give out repairs
without proper identification for security reasons.
Your repair will typically
take around three days to repair, however, this estimate does fluctuate
depending on the severity of the problems.
To check the status of your
job, please dial:
(02) 9892 0000 (please press 2 at the menu)
Quote the repair reference
number found on your REPAIR SHEET to the operator to get prompt service.
ONSITE SERVICE &
MAINTENANCE
We are proud to say that we
are one of the only companies in Sydney which can offer
FULL HOME & OFFICE SOLUTIONS
including computer repairs, photocopier repairs and networking
capabilities.
Our technicians will happily
travel to your location and set up your computer/photocopier equipment,
repair and safeguard your home and office network.
Should you like to receive a
quote for onsite services, please dial:
(02) 9892 0000 (please press 2 at the menu)
Keep in mind that onsite
servicing is quoted as an additional charge and is not free.
WARRANTY INFORMATION
For all brand new laptops and
computers, warranty is carried out by going through the manufacturer,
not the Laptop Factory Outlet.
Warranty services generally
cover incidental hardware damage such as faulty Hard Drives and
Optical Drives.
WARRANTY DOES NOT COVER:
Cracked screens, damaged power supplies, liquid and drink spills,
lost data, lost passwords or corrupted Windows partitions. Warranty does
not cover software, nor does it cover physical damage.
To obtain Warranty support,
please contact your representative at these manufacturers:
Acer Technical Support
Tel: (02) 8762 3000
Fax: 1300 886 879 |
eMachines Technical Support – 1300 885 712
Hardware Technical Support & Troubleshooting. Operating
hours:
Monday to Friday: 9am – 5pm (AEST excluding NSW public
holidays) |
Gateway Technical Support
call 1300 187 688.
Mon. - Fri.: 9:00 AM - 5:30 PM
(Australian Eastern Standard Time) |
Toshiba
Service & Support
Australia: 13 30 70 |
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Support for all HP & Compaq
Products. 13 10 47
If dialing internationally: +61 3 8833 5000
Monday - Friday (ex. public holidays) 8.30am - 6.00pm |
Samsung Customer Contact Centre:
1300 362 603
Customer Service and Technical Support Operation hours :
Monday to Friday 8:30am - 6pm (EST)
Saturday 9am - 1pm (EST) |
Contact Sony by phone:
1300 13 SONY (7669)
Hours of Operation (AEST):
Monday to Friday – 8am to 6pm |
BenQ
Australia Pty Ltd
Call Center: 1300 130 336
Operation Hours:
9:00am - 5:30pm (Monday to Friday) Eastern Time
Closed (Saturday, Sunday, Public Holiday) |
|
LG Customer Service Representative on 1300 LG CARE
(1300 54 2273). |
NEC Computers Asia Pacific Sdn Bhd
9.00am - 5.00pm, Monday to Friday AEST
Tel: 1300 780 103 / 1800 171 294
There may be a long wait using this number. |
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ASUS
Hardware Technical Support & Troubleshooting.
Operating hours: Monday to Friday: 9am - 6pm (AEST)
(Excludes NSW public holidays) |
NETGEAR offers free 24x7 support on all products. In
addition NETGEAR offers a range of warranty service options
with different response times in the rare event that your
product needs to be repaired or replaced.
Post sales support 1300 361 254 |
DLINK
24x7 first level technical
phone support on all products
Australia:
Phone: 1300-766-868
(Please select 2 when prompted) |
NETCOMM
Please be aware that requests for
personalised assistance with topics
covered within the user guide may
attract a support fee.
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APPLE COMPUTER
For Mac and iPod support, please call 1300 321 456. Mac and
iPod customers within 90 days of ownership are eligible for
complimentary phone support - one support incident per
iPod and unlimited incidents per Mac. |
Laptop Factory Outlet provides
Warranty services for all ex-lease laptops and
computers sold. Ex-Lease Computer support is obtained by dialling this
number:
(02) 9892 0000 (please press 2 at the menu) |
Tel: +61-2-8877-9500
Fax: +61-2-9889-3360
