TERMS & CONDITIONS OF SALE
It is the customer’s
responsibility to read the following terms and conditions:
(a)1 year return to base
warranty on all new equipment, unless specified.
DOA period for all
products is strictly 7 days from date of purchase, after this date warranty
repair procedures apply.
(b) 30 days warranty or 3
Months as specified on invoice for EX Lease/Refurbished Equipment unless
specified differently.
(c) Viruses and other
software related issues are NOT covered under warranty across all
products. Warranty covers PARTS and LABOUR. It is the customer’s
responsibility to ensure that antivirus software is maintained and updated
to prevent software corruption. All software issues are the responsibility
of the customer, including backup of data.
(d) We are Strictly Cash
on Delivery for System/Parts and Computer Services unless on credit
application.
(e) The Laptop Factory
Outlet Pty Ltd makes no other express warranty or condition whether written
or oral.
(f) Any implied Warranty
or condition of merchantability, satisfactory quality, or fitness for a
particular purpose is limited to the conditions set out below.
(g) The Maintenance
Agreement does not cover malfunctions caused by the equipment being damaged
including, but not limited to physical damage, misuse of product against
designed purpose, water damage or any other liquid damage, damage caused by
lightning strike/power surges.
(h) Batteries are not
covered by warranty. Battery life may be suggested but there is no warranty
on batteries.
(i) All Warranty claims
for our EX LEASE/Refurbished items must be RTB (Return to Base) unless
specified. If we cannot fix your fault, we will exchange for a similar
product where possible. All NEW Equipment has VENDOR Warranty and must be
returned to the VENDOR for warranty claims. It is the customer’s
responsibility to obtain manufacturers DOA and RA numbers where applicable.
(j) The Laptop Factory
Outlet does not offer refunds or exchanges if you simply change your mind or
make a wrong decision. A credit note may be offered at -15% restocking fee
of the returned goods. All goods must be returned in correct working order.
(k) The Laptop Factory
Outlet can’t be held responsible for loss of data due to hardware faults or
software corruption.
LAY-BY AND DEPOSIT TERMS &
CONDITIONS
It is the customer’s
responsibility to read the following terms and conditions:
(a) The terms and
conditions of sale are applicable from the date of receiving the goods.
(b) Deposits are
non-refundable as are lay-by payments. In the event that the product is no
longer desired, a full store credit may be offered for use on anything else
in store.
(c) In the event a
cancellation of deposit/ lay-by occurs, a 15% restocking fee based on the
full balance may be deducted
(d) From date of invoice,
the goods will be held for up to 2 months, for transactions up to or under
$1000 the goods will be held up to 1 month. After this time, the goods will
be resold and store credit offered. The only exception for lay-by and
deposit holding periods must be stated on the invoice or else is not
applicable.
(e) It is the customer’s
responsibility to arrange for both payment and pick up of all goods under
lay-by or deposit.
(f) Any goods being held
under lay-by or deposit remain the full property of The Laptop Factory
Outlet until the goods are fully paid.
(g) Lay-by or deposit
extensions may be offered under some circumstances, but for this to occur it
is the customer’s responsibility to contact The Laptop Factory Outlet to
discuss such extensions.
REPAIR, UPGRADE AND SERVICE
TERMS & CONDITIONS
It is the customer’s
responsibility to read the following terms and conditions:
(a) It is the customer’s
responsibility to ensure the drop off and pick up of all products.
(b) Original receipt for
drop off of unit MUST be presented for pick up of units. The Laptop
Factory Outlet reserves the right to REFUSE return of the product unless
either the original docket is provided, or photo ID with a matching name and
address to the original docket.
(c) All warranty repairs
where replacement hardware is issued comes with a 12 month warranty on the
repaired or replaced part only. Software repairs do not come with a
warranty.
(d) Our standard repair
turnaround time is 3-7 days for all standard repairs or 1-2 days for all
gold class repairs, provided no parts have to be ordered. Repairs are
prioritized by The Laptop Factory Outlet based on customer’s choice of
repair package then a first in first served policy amongst repair classes.
(e) The Laptop Factory
Outlet reserves the right to refuse return of all repairs/services/upgrades
until the full payment is made for the repair/service or upgrade.
(f) The Laptop Factory
Outlet takes no responsibility for further faults or damage found on any
repairs that are discovered whilst in our possession.
(g) Most repairs to
entail the hard drive being wiped. This in turn loses all data off the
machine. If data backup is required, it is the customer’s responsibility to
raise this point so no data is lost. Data can be recovered or backed up if
needed, but this is a chargeable service as it is the customer’s
responsibility to ensure the back up of all data.
